We're here to help
Contact us
Reach the right team the first time. Product and technical questions go to our engineering desk by email; orders and general enquiries reach our support line, inbox, or live chat.
Product & technical support
Best for product functions, vehicle coverage, software updates, and communication errors — anything that needs an engineer.
customerservice@icarzone.us- Vehicle model
- Production year
- VIN number
- A clear description of the problem
- Screenshots of the issue
Our phone team can't resolve these on the spot — they confirm with our engineers first, then reply by email (usually within 24 hours).
General enquiries & orders
Questions about orders, shipping, returns, or anything else? Reach us by phone, email, or live chat.
Live chat — click the chat bubble at the bottom-right
Mon–Fri, 9 am – 6 pm EST
Send us a message
Fill this in and we'll open a pre-addressed email to the right team. Pick "Technical" and we'll route it to our engineers.
Company information
Corporate name
Logos Nova Limited
Official website
www.icarzone.com
Headquarters
Flat D, 22/F, Tower 8, The Yoho Hub II,
No. 1 Long Lok Road, Yuen Long, Hong Kong
View on map
No. 1 Long Lok Road, Yuen Long, Hong Kong
Factory
Shenzhen, China