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Search below, or browse by topic — from picking the right tool to updates, shipping and warranty.
Before you buy
Will an ICARZONE tool work on my car?
Our tools cover 58 vehicle brands, but exact functions depend on the make, model and year — some vehicles use systems or protocols that limit certain functions. Check the vehicle coverage list, or send us your VIN and we'll confirm before you buy.
Which model is right for me?
In short: the MA series is for DIY owners, the UR series for enthusiasts and pros who want full-system access and ECU coding, the JU2000 tablets are the flagships, and HD S700 is for trucks and heavy-duty. Compare them side by side on the comparison page, or send your vehicle details for a recommendation.
Are software updates really free?
Yes. Every ICARZONE tool comes with lifetime free software updates — new coverage and fixes at no cost, with no annual subscription. Pay once, keep updating.
Is the software pre-installed, or do I set it up?
All units ship with software pre-installed, so you can plug in and start diagnosing right away. Exact box contents vary by model — see the product page or the user manual for what's included.
Do you ship to my country?
We ship to 120+ countries worldwide. Delivery times vary by destination — see order tracking for what to expect.
Setup & first use
Do I need to register or activate the tool first?
You can use it straight out of the box. A one-time registration links your free updates to the device serial number, so it's worth doing early — see the Software Updates page for the steps.
Where do I find my serial number or register code?
On Android tablet models it's in the device's settings/info screen. On compact PC-update models, connect the unit to a computer by USB, power it on, and go to Help → Tool Information. It's also printed on the box. Your user manual shows the exact path for your model.
How do I read and clear a fault code?
Plug the tool into the OBD-II port (usually under the dashboard), turn the ignition on, and start a scan. To understand a code before you fix it, use our fault-code lookup.
Software & updates
How do I update my tool?
It depends on the model. Tablet-style tools (e.g. UR1000, UR800, the JU2000 flagships, HD S700) update over Wi-Fi, right on the device — no computer needed. Compact handhelds (e.g. UR400, UR300, the MA series) update via the included card reader and a PC. Full steps are on the Software Updates page.
How often should I update?
Whenever a new update is available. That said, if your tool already works fine on your vehicle, there's no need to rush — updates are mainly released to add coverage or fix specific issues on specific cars.
Can I update on a Mac?
If your model updates over Wi-Fi, you don't need a computer at all — Mac or PC is irrelevant. For the compact models that update through the PC card-reader tool, the updater currently runs on Windows. Check which method your model uses on the Software Updates page.
It only shows English — how do I add my language?
Run an update for your tool and select the language you need during the update. The added language will be available once the update finishes.
Will updates ever expire or start costing money?
No. Updates are free for the life of the tool. Even if you ever choose not to update, your tool keeps working with its current version.
Orders & shipping
How do I track my order?
Enter your order or tracking number on our Track Order page to see live status. We also email a tracking link when your parcel ships.
How long will delivery take?
Orders typically leave our warehouse within a few business days, then transit time depends on your destination. See our Shipping Policy for details, and your tracking page for the carrier's latest estimate.
Will I have to pay customs or import duties?
For international orders, any customs duties or import taxes are determined by your own country and aren't collected at checkout. Whether they apply depends on your local rules and the order value.
Returns & warranty
What warranty do I get?
Every tool includes a 1-year hardware warranty, plus lifetime free software updates and lifetime technical support.
Can I return or exchange my tool?
Returns are handled under our Refund Policy. If something isn't right, contact us with your order number and we'll walk you through the options.
My tool arrived faulty — what should I do?
Contact us right away at support@icarzone.com with your order number, the model, and a short description (photos or a video help). We'll get it sorted under warranty.
Troubleshooting
My scanner won't communicate with my car
Send us the vehicle's year, exact model and VIN, plus what you were doing — which system you tested, any error message shown, and a photo or short video if possible. Our engineers can check the software and, where needed, release an update to fix it.
I got a “Fail to operate Firmware files in SD card” message
Format the SD card, restore the system, then run the update again. If it keeps happening, contact support with your model and serial number.
My update failed or got stuck
Keep the device charged and on a stable connection, then run the update again — it will resume the unfinished items. If it still fails, note your serial number and current version and reach out.
My car is brand-new — is it supported yet?
Coverage for the newest model years is added through updates over time. Send us your VIN and we'll tell you what's supported today and what's on the way.
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Still not answered? Talk to a human.
Our technical team answers real questions about coverage, setup and faults — before and after you buy. Email us at support@icarzone.com with your model, serial number and vehicle details.