Covered, and on record.
What your warranty covers, how to make a claim, and how to register your tool to lock in free updates and faster support.
What your warranty covers
iCARZONE offers a 30-day warranty on all products: if your tool works when you receive it and then stops working, you're entitled to a replacement.
If your tool becomes faulty within 12 months of the original purchase date, iCARZONE will liaise with the manufacturer and — at the manufacturer's option — repair or replace any product or part found to be defective under normal use and service. For warranty service, the purchaser is responsible for the delivery charges.
Not covered: accidental damage, misuse, unauthorized modification, and normal wear and tear. Faults must arise from normal use and service.
Covered for the long run
On top of the hardware warranty, every ICARZONE tool includes lifetime free software updates and lifetime technical support — new vehicle coverage and real help for as long as you own the tool, with no subscription.
How to make a warranty claim
Contact our team with your model, serial number, proof of purchase and a description of the issue — a few photos or a short video help. We'll coordinate the repair or replacement with the manufacturer.
Email support@icarzone.com to start a claim. Please remember that, for warranty service, the purchaser covers the delivery charges.
Register your tool
Registering takes a minute and does three things: it activates your lifetime free updates, puts your warranty on record with the purchase date, and helps our team support you faster.
Finding your serial number: on tablet-style tools it's on the device's information screen. On compact handhelds, connect the unit to a PC by USB, power it on, and go to Help → Tool Information. It's also printed on the box.
Prefer to do it on the device? You can also register during your first update — see the Software Updates page for the steps.
Need a hand with a claim or registration?
Tell us your model and serial number and we'll take it from there — warranty service, registration, or just a question.